Ford s GoRide Offers Detroit Residents Rides to Medical Appointment

Patients of the Detroit Medical Center (DMC) network can now book rides non-emergency medical transportation to appointments at eight hospitals and institutes on Ford’s GoRide platform.

GoRide uses Ford Transit vans specifically outfitted to transport people with mobility challenges. GoRide drivers receive training in passenger assistance safety, sensitivity, patient rights, and CPR.

“Too often, patients miss medical appointments simply because it’s too hard to find transportation they can consistently count on,” said Marion Harris, Ford vice president Mobility Business Group, in a statement. “GoRide tackles this problem by providing a human-centered service that is reliable, that makes it easy for DMC staff to schedule and book transportation for their patients, and also focuses on ensuring people have a safe and great experience.”

According to the National Conference of Staff Legislature, a lack of adequate transportation causes about 3.6 million Americans to fail to receive health care. In Detorit, the number of people living without a vehicle is 16% higher than the national average, according to the U.S. Census.

GoRide will be servicing DMC’s Rehabilitation Institute of Michigan, Children’s Hospital of Michigan, Detroit Receiving Hospital, Sinai-Grace Hospital, Huron Valley-Sinai Hospital, DMC Heart Hospital, Harper University Hospital, and Hutzel Women’s Hospital.

Booking rides on GoRide can be done over the phone, online, or through DMC schedulers working with GoRide dispatchers.

According to a press release, GoRide has a 97% on-time pick-up and delivery average.